Contact CloudHosting: talk to the people who run the servers

Monitoring and incident response run 24/7, every day of the year, because the systems that watch the servers never go offline. Engineers answer tickets, phone and email on working days from 9:00 to 17:00 Riga time, which is the window for questions, billing matters and scheduled work. Outside those hours monitoring keeps watching, and an incident that takes the infrastructure down is handled at any hour under our 24/7 incident response; a question about a single service sent in the evening or at the weekend is picked up at the start of the next working day. When you contact us, mention whether the matter is urgent or can wait, that helps route it to the right person straight away.

Call +371 66 66 29 69 or +371 28 32 82 28. Both numbers reach the same team in Riga, so it does not matter which one you pick, and if one line is busy simply try the other. Sales and support answer on working days from 9:00 to 17:00 Riga time, and incidents caught by monitoring are handled around the clock. Phone works best when something is down right now or you need a quick answer before ordering. For anything that involves account changes, configurations or documents it is better to follow up in writing afterwards, so there is a record tied to your account that both sides can refer back to.

Write to info@cloudhosting.lv for anything that needs details, screenshots or attachments. During business hours we usually reply within the hour, though a complex technical question may take longer because it goes to the engineer who can actually solve it, not to a first line that only acknowledges receipt. Messages sent outside working hours are picked up the next working day, while an outage of the infrastructure is caught by monitoring 24/7. To speed things up, include your domain or service name, the exact error text and what you already tried. Tickets opened in the client area are tracked with response times, so use that route when you want the history kept in one place.

Log in to the client area and create a ticket there. Because the ticket is tied to your account and your services, the engineer immediately sees which server or plan you mean, and you do not have to prove ownership by email back and forth. Tickets, invoices and service details stay in one place, so past conversations are easy to find months later. Describe one problem per ticket, note when it started and what changed just before, and attach screenshots if you have them. If you cannot log in at all, use info@cloudhosting.lv or the phone instead and we will restore access first.

Our own Tier 3+ data centre is at Bērzaunes iela 1 in Riga, Latvia, and we run it ourselves rather than renting space in someone else's facility. Traffic flows over our own network, AS58269. Sales and support work right next to the server rooms, so one of our engineers can physically walk to the hardware if needed, and monitoring runs 24/7. For workloads that should sit closer to Western Europe we also offer a second region in Amsterdam in the Netherlands, and Dubai (DXB1) is available on request. If location matters for your project, latency or compliance wise, ask before ordering and we will advise honestly.

No. The data centre is guarded, and we do not admit visitors, colocation clients included: only a limited number of our own specialists have access, which is part of what keeps everyone's hardware safe. Colocation clients bring their equipment to our office at the same address, Bērzaunes iela 1, and hand it over there; our engineers install it in the rack and act as your hands on site afterwards. Write to info@cloudhosting.lv or call +371 66 66 29 69, tell us who is coming and roughly when, and we will agree on a time for the handover. Taking equipment back is coordinated the same way. If you are considering colocation, our engineers will gladly go through the setup with you by phone, by email or at the office.

We answer in English, Latvian and Russian across every channel: phone, email and tickets in the client area. The team is local and sits in Riga next to the data centre, so you are talking to the same engineers regardless of language, not to separate outsourced desks with different levels of knowledge. Write in whichever language is most comfortable and we will reply in it, and you can switch language mid conversation without losing context, since the same people read the whole thread. Technical terms are fine in English. If you write in another language entirely, we will do our best, but these three are the ones we support properly.