How to pay for CloudHosting services

It depends on the method you choose. Card payments through the secure gateway are credited within minutes, so this is the fastest option when you need the service right away. Bank transfers to our Swedbank or SEB account usually take 1-2 business days, depending on when your bank processes the payment. You can speed this up by emailing a copy of the payment confirmation to info@cloudhosting.lv, and we will match it to your invoice. Cryptocurrency payments are credited once our payment partner confirms the transaction on their side. Payments from your account balance settle instantly, because the money is already with us and no external processing is involved.

Every order generates an invoice automatically, and you will find it in the client panel under your account. There you can view it online or download it as a PDF file for your records or your accountant. The bank details for a transfer to our Swedbank or SEB account are printed on every invoice, so there is no need to search for them elsewhere: the account number, the bank name and the invoice number are all on the document. Use the invoice number as the payment reference so the transfer can be matched to the right order. If you cannot locate an invoice in the panel, write to info@cloudhosting.lv and we will help.

All prices on the site are shown net, without VAT. For customers where Latvian VAT applies, 21% is added on the invoice. EU companies are treated differently: if your company has a valid VAT ID, the invoice is issued with reverse charge, so the VAT line is 0% and you account for the tax in your own country under your local rules. Make sure the VAT number you enter is valid and matches your company details, because the reverse charge treatment depends on it. If your situation changes, for example the company registers for VAT later, contact us at info@cloudhosting.lv so future invoices are issued correctly.

No. Card payments are processed by a secure payment gateway, and the card data goes directly to the gateway, not to our servers. CloudHosting never sees or stores your card number or any other card data, so paying by card here does not leave your card on file with us. That is also why you enter the card details on the gateway side each time you pay: there is no saved card in the client panel. If you prefer not to type the card in for every invoice, you can top up your account balance and let open invoices settle from it automatically. For questions about a specific charge, write to info@cloudhosting.lv.

All services are prepaid, so the order is provisioned only after the money arrives. As soon as the payment is credited, the service activates automatically: no manual confirmation, no waiting for a support agent to approve the order. With a card payment that normally means the service is running within minutes of checkout. With a bank transfer, activation follows once the transfer reaches our account, usually 1-2 business days after you send it. The invoice status in the client panel changes when the payment is registered, so you can check progress there. If the service has not activated even though you have paid, write to info@cloudhosting.lv with the payment details.

These are two different cases. An overpayment, when you pay more than the invoice amount, is added to your account balance in the client panel: from there it settles open invoices automatically, always starting with the oldest one, so it shortens your next bill rather than sitting idle. An agreed refund goes back the way you paid it: a card payment returns to the card, a bank transfer to the bank account, PayPal to PayPal, and so on for every method. You can see the current balance in the client panel at any time. If you believe a payment was credited incorrectly or want to discuss a refund, contact info@cloudhosting.lv and describe the invoice concerned.

All invoices are issued and paid in EUR, and this applies to every payment method. Our bank accounts at Swedbank and SEB are Latvian EUR accounts, so a transfer in euros arrives without currency conversion on our side. Card payments are charged in EUR as well: if your card is issued in another currency, your own bank converts the amount at its rates, which is outside our control. If you pay with cryptocurrency, the invoice amount is still stated in EUR and our payment partner handles the conversion from the coin you choose. When sending from a non-EUR account, ask your bank about conversion fees before transferring.

The legal entity you are paying is CloudHosting SIA, registration number 40103966259, VAT number LV40103966259, registered at Berzaunes iela 1, Riga, Latvia. These details, together with our bank account, are printed on every invoice you receive, so your accountant has everything needed to book the expense. If your company requires the invoice to show specific purchaser details, check that your billing information in the client panel is complete and correct before ordering, because the invoice is generated from it. Should anything on an issued invoice need correcting, write to info@cloudhosting.lv and describe the change, and we will sort out the document.