Outsourced IT support: your IT department, without hiring one

No. We cover all of Latvia: most tasks are handled remotely, and we send an engineer on site whenever a person genuinely needs to be in the building, for example to wire a network or replace hardware. Remote work is not limited by geography at all, our administrators are based in different countries and we support clients worldwide under one contract with the same response times. On a monthly plan we usually respond within the hour. If your offices are outside Riga, mention that when you ask for a quote so we can plan on-site visits sensibly.

Yes. For companies the NIS2 directive covers, we take the role of the responsible IT person. In practice that means we keep your security measures and documentation in order, watch that the technical side matches what the paperwork promises, and handle the reporting duties when the law requires notifications. You do not have to hire a dedicated compliance specialist or train an existing employee into the role. If you are not sure whether NIS2 applies to your company at all, write to us and we will help you work that out before you commit to anything.

The fee is agreed up front based on your team size and needs, so there is no universal package list. Typically it covers an agreed number of support hours, monitoring of your servers and network equipment, and backups. Because the scope is fixed in advance, the invoice stays the same every month and never surprises you. The examples above show what similar companies pay, from 280 to 700 EUR a month, net without VAT. Anything outside the agreed scope is discussed before we do it, so you always decide first. The practical way to get your own figure is a short meeting where we look at what you have.

Yes, video surveillance is a normal part of our work. We install professional cameras and a local recorder at your premises, so you can play footage back instantly on any screen. The important difference is what happens next: recordings are also copied to our own data centre in Riga. If someone breaks in and takes the recorder, which is exactly what thieves tend to do, the second copy still exists off-site and can serve as evidence. We manage the whole system afterwards as well, so cameras, storage and the network they run on stay one service with one contact.

Yes, and this is a common arrangement. Your in-house person keeps the day-to-day work they know best: users, printers, the small daily questions. We take the heavier layers, servers, the network and cover outside working hours, so nothing depends on one employee being reachable. That protects you during holidays, illness or a resignation, and it gives your specialist experienced colleagues to consult on harder problems instead of guessing alone. You get the depth of a whole team without hiring one, and the split of duties is written down clearly so both sides know who does what.

Our everyday IT help, setups, repairs, user support and installations, costs from 70 EUR an hour. Programming, meaning scripts, integrations and small custom software, starts from 80 EUR an hour, and senior network engineering, complex routing, firewalls and network design, from 100 EUR an hour. All rates are net, without VAT. For one-off jobs you pay only the hours used, and you know the price before we start. If you need help regularly, a fixed monthly plan keeps the budget predictable; the examples on this page run from 280 to 700 EUR a month depending on company size and needs.

IT outsourcing means an external team looks after your computers, network and security instead of a hired employee. You sign one contract and call one number, and behind it stands a group of specialists with different skills: networking, servers, security, everyday user support. For a small company this is usually cheaper than employing even one IT person, because you pay from 70 EUR an hour or a fixed monthly fee only for what you actually need, with no salary, taxes, holidays or training costs. The honest caveat: if you have enough daily work to keep a full-time person busy, a mixed model where we back up your own specialist can make more sense.

On a monthly plan we usually respond within the hour. Most problems are solved remotely: we connect to the affected computer or server right away, which is the fastest route for the majority of failures. When the fault is physical, a dead switch, cabling, hardware, we come on site anywhere in Latvia. Because we also monitor client servers, network gear and disks, we often see trouble building up and step in before anything stops working, so many incidents never reach you at all. For one-off customers without a plan, response depends on current workload, which is worth knowing when you compare options.

Yes. We diagnose, repair and maintain workstations and laptops for business clients. In Riga we can come to your office or you can bring the machine to our workshop; from anywhere else in Latvia a courier delivery works fine in both directions. Repairs bill at the standard rate from 70 EUR per hour, and on a monthly plan they are simply part of the service, so a broken laptop does not create a separate invoice. We also handle the routine side, updates and preventive maintenance, and prepare new machines so they arrive configured and ready for work.